ocm
maple_l
fruit
family
pasta
logo
HOME
line decor
  
line decor


 
 


 

FREQUENTLY ASKED QUESTIONS

1. I am looking for an easy-to-use blood glucose monitor system that I can use both at home and when I travel. Does ACON have this type of system?
On Call Plus® and On Call EZ® together provide the flexibility you are looking for. These two units use the same individually-wrapped foil strips for ease-of-use at home and when you travel.
 
2. I find it difficult and painful to get a blood sample. How big of a sample do I need for the On Call Plus® and On Call EZ®?
On Call Plus® and On Call EZ® require only a small blood sample 1µl, and also offer the flexibility of alternate site testing (forearm or palm) to help reduce painful fingertip pricks without losing the accuracy of results.
 
3. How quickly will I see my result?
The On Call Plus® and On Call EZ® provide accurate results in just 10 seconds.
 
4. I have just been diagnosed with type 2 diabetes - why would the On Call Plus® and On Call EZ® be a good choice for my glucose monitoring needs?
Getting started is easy with the On Call Plus® and On Call EZ® blood glucose monitoring systems. With a simple automated coding process and a user-friendly meter, you will have fast and reliable glucose readings in minutes from the time you open the package. These products are straightforward to use and you can even go online to see the interactive demonstration on how to use the meters (please visit: http://www.aconlabs.com/demo/G3%20flash/index.htm). The lancing device is designed to meet your particular needs with settings that you control -- you can adjust the puncture depth using 5 settings for different types of skin (ranging from delicate to calloused). Once you've obtained your small drop of blood, the meter's biosensor does all the work for you. You don't need to be a health care professional to use the On Call Plus® and On Call EZ® blood glucose monitoring systems because of the ease of use. In fact, clinical testing showed that patients performed the tests as well as trained technicians.
 
5. When I look for a new blood glucose meter, I want one that has value. What do ACON's blood glucose monitoring systems provide in the way of extra value?
When you use the On Call Plus® and ON Call EZ®, your 're not just getting a blood glucose meter, you're getting a complete monitoring system. The testing strips are interchangeable between the two meters and they are available in pack of 25,50 and 100, giving you options to meet your individual needs. When you use the On Call suite of blood glucose monitoring products, you get an all-inclusive package that will get you ready to start testing, right out of the box -- an easy-to-use lancing device, lancets, glucose solution, glucose strips, a meter, a handy log book and carrying case are each included so that you don't have to look any further to get a good read on your blood glucose.
 
6. I am concerned about the possible health complications of high and low blood sugar. Do the On Call Plus® and On Call EZ® have features that address my concerns?
On Call Plus® and On Call EZ® are both designed to provide an audible cue when a sample is taken so that you will know for sure that your blood sample is being read. When blood glucose reading are very high (above 33.3 mmol/L) or very low (below 1.1 mmol/L), the meters are programmed to display "HI" or "LO" and then you can take the appropriate action to treat the high or low glucose. This feature can provide you with piece of mind as you learn instantaneously of any lead to prompt treatment to get your glucose level back into your target range.
 
7. What is the potential benefit of alternate site testing?
The On Cal Plus® and On Call EZ® blood glucose monitoring systems allow you to accurately test blood glucose from your fingertip, your forearm or your palm. This alternate site testing capability can give you the confidence to test your blood glucose frequently and can also help you stay informed as you manage your condition. Variety in testing sites can be an asset to people who prefer not to test at the fingertip.
 
8. Are the On Call Plus® and the On Call EZ® durable?
Both blood glucose monitoring systems are designed to operate effectively through a range of temperatures (from 5 to 45 C) and the system also features a replaceable battery for longer-term value. Each system comes with a sturdy carrying case to protect your meter and its components. The meters also come with a 5 year warranty. If your meter stops working, you will receive a replacement at no cost.
 
9. How can the On Call Plus® and the On Call EZ® help me better understand my blood glucose levels?
With advanced data retrieval capabilities, your blood glucose monitoring system allows you to view your readings over the previous 30 tests. You can also review average test results over a variety of different time periods - 7, 14 and 30-day averaging which can help you get a sense of your blood glucose levels and can provide you with feedback you can use with your team of health care professionals to make to make adjustments in your self-management. The glucose log book can help you keep track of your readings so that you can use the information to improve your self-management. The On Call Plus® also features an option to transfer your data to computer software, allowing you to manage and store your results. Being able to retrieve this information can be an asset when discussing your self-management with your health care professionals.
 
10. Do the On Call Plus® and On Call EZ® require special maintenance?
On Call Plus® and On Call EZ® do not require maintenance beyond what is standard for any small appliance. You will have to periodically change the battery and make sure that the outside of both the meter and the lancing device is generally clean and dry before and between uses (you can do this with a damp cloth and mild detergent). A troubleshooting guide is included in the user's manual.
 
11. Where can i get more information about self-monitoring blood glucose and diabetes self-management?
When you buy the On Call Plus® and On Call EZ®, you will also receive a wealth of valuable educational resources about diabetes self-management, including tips on self-monitoring blood glucose, nutritional information, recipe ideas, reminder aids, and a handy grocery shopping list. These materials can help you learn more about the importance of frequent glucose monitoring, offering insight into strategies to help you better manage your diabetes.